Burberry - STORE

+ - COVID-19 FAQs
- + - Are stores being closed due to COVID-19? If so, which ones?
  
  Yes, many of our stores are closed to ensure the health and safety of our customers and community. Please see the Burberry Store Locator for the most up-to-date information.
- + - Will you continue to ship to countries affected by COVID-19?
  
  Yes, but we are experiencing slight delays in shipping to and from countries under quarantine. You will be contacted by Customer Service if there are any changes to delivery lead times.
- + -How do I contact Customer Service?
  
  Contact us by phone, via email, or through LiveChat, Twitter or Apple Business Chat 24 hours a day, seven days a week.
- + -Will my order be delayed?
  
  Please refer to the product and checkout pages for the most up-to-date information on shipping times or visit our shipping page for further information.
- + - Am I safe purchasing pieces made in or shipped from countries affected by COVID-19?
  
  To ensure the safety of our customers, we follow the most up-to-date advice from the World Health Organisation (WHO). The WHO has advised that it is safe to receive all packages, as the risk of contracting the virus from a package that has travelled and been exposed to different temperatures is low. Visit the WHO website for more information.
- + -Can I still return my item?
  
  Yes, and we are extending our returns policy. On all purchases made from January onwards, you may return your item to the store it was purchased from even if the return date falls beyond our usual return window. If you’d like to return online, please contact our Customer Service team.
- + -The store where I bought my item is now closed. Can I return online?
  
  Yes. Please contact Customer Service who can facilitate an online return.

COVID-19 FAQs

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