Yes, many of our stores are closed to ensure the health and safety of our customers and community. Please see the Burberry Store Locator for the most up-to-date information.
Yes, but we are experiencing slight delays in shipping to and from countries under quarantine. You will be contacted by Customer Service if there are any changes to delivery lead times.
Contact us by phone, via email, or through LiveChat, Twitter or Apple Business Chat 24 hours a day, seven days a week.
Please refer to the product and checkout pages for the most up-to-date information on shipping times or visit our shipping page for further information.
To ensure the safety of our customers, we follow the most up-to-date advice from the World Health Organisation (WHO). The WHO has advised that it is safe to receive all packages, as the risk of contracting the virus from a package that has travelled and been exposed to different temperatures is low. Visit the WHO website for more information.
Yes, and we are extending our returns policy. On all purchases made from January onwards, you may return your item to the store it was purchased from even if the return date falls beyond our usual return window. If you’d like to return online, please contact our Customer Service team.
Yes. Please contact Customer Service who can facilitate an online return.
No, our partner UPS will no longer require a signature on delivery.
We will be maintaining a lighter customer presence in store and ensuring that customers keep a social distance of at least two metres. Customers are advised to sanitise their hands before entry at our designated sanitation points and employees will be provided with personal protection equipment. Regular and thorough cleaning will take place, and in stores where lifts are available, only one customer or group can enter the lift at a time.
If you are experiencing shopping difficulties resulting from COVID-19, please see our frequently asked questions below before contacting Customer Service. We are currently experiencing increased demand and wait times may be longer than usual.
We apologise for any inconvenience caused and thank you for your patience.